Returns & Refunds

Return Policy

We accept returns on most items, except:

• Custom commission builds
  
  
• Pre-order cancellations
  
  

To be eligible for a return, all other products must meet the following requirements:

• Contact us within 30 days of receiving the product.
  
  
• Item must be in unused or like-new condition.
  
  
• The item must be in its original packaging.
  
  
• You must have a receipt or proof of purchase.
  
  

Cancellations: Orders cannot be canceled once marked as shipped. After delivery, cancellations are handled as returns with applicable restocking and return shipping fees.

Refunds

• Refunds are issued to the original payment method within 3–5 business days after we receive and inspect the returned item.
  
  
• Original shipping fees are not refunded, except when the return is due to damage caused by us or the carrier.
  
  
• A restocking fee of up to 15% may apply depending on the condition of the returned item.
  
  

Return Shipping

• You are responsible for return shipping costs, unless the item arrived damaged or defective due to us or the carrier.
  
  
• PCs must be packaged appropriately. If the original shipping container is no longer usable, a container of equal or greater durability must be used to return the product.
  
  

We are not responsible for damage that occurs due to improper packaging.