Shipping Policy - Zephyr

Shipping Policy

Our goal is simple. To make sure your PC arrives safely, securely, and ready to perform the moment you open the box.

Processing & Fulfillment

Orders typically ship within 7–10 business days
You'll receive a tracking number by email once your system leaves our facility

Shipping Rates & Carriers

Shipping costs are calculated at checkout
We ship primarily through UPS and USPS

Delivery Times

Most orders arrive within 3–7 business days after shipping
Delivery times may vary depending on carrier delays or unforeseen events

Return Shipping

Customers are responsible for return shipping costs, unless:

The product arrives damaged during transit
A manufacturer's defect is found in the original parts
There is an assembly issue caused by Zephyr, or an incorrect item was received

All returns must be packaged securely. Whenever possible, use the original shipping container. If it is unavailable or unusable, a container of equal or greater durability must be used. Zephyr is not responsible for damages that occur due to improper return packaging.

Additional Information

All packages require a signature upon delivery
Shipping and delivery schedules may be impacted by holidays or carrier disruptions
Zephyr reserves the right to update shipping policies at any time

Order Cancellations

Once an order has been marked as shipped, it cannot be canceled. The package must first be delivered to its destination, after which the order may be eligible for a refund in accordance with our Refund Policy.

If a return is approved, the customer will be responsible for the cost of return shipping, and in some cases, up to a 15% restocking fee may apply.

Questions About Shipping?

Need help with tracking, delivery, or have shipping concerns? Our support team is here to help.

Contact Support →